However, this is life and things need to be put in proper perspective. For me, it took owning my own restaurant to realize-"It's just food". Yes, hot food should be served hot and cold food, cold. Waitresses should be beaming and eager to serve you. Food should have just the right amount of herbs and spices. BUT....if everything is less than perfect, will it shorten your life (we are not talking about food poisoning here-that really is something to complain about. You give me food poisoning and you will never hear the end of it. I will show up at your door, send the food police...oh, it will not be pretty, lol), make the world end, or shatter any life long dream? It is one meal, and yes it should be good and we paid for it to be good, but ..it is just food!
I have learned to be more patient with my waitresses; especially if a restaurant is extremely busy. I have become more accepting of kitchen problems, while I will always send back unacceptable food for what should have been served-it should be right, but I no longer act as though the world has ended when I get a rare steak (not my thing-give me shoe leather, please). If onions are missing on my salad or my dressing is wrong, I now politely ask for the problem to be fixed. If I have to wait five minutes for my drink to be refilled, I no longer act like I have been dying of thirst in Death Valley. If my potatoes are tepid my nasally whining, comparing cold potatoes to ice in the artic is gone. I now simply ask for them to be reheated. All and all I have gone from being the prima donna diner, to one of the princess of patience. Come on, the poor waitress has been on her feet all day and the chef has been stuck in that furnace of a kitchen. Mistakes happen! I will still send back imperfect food, but now with a smile and a kind world.
At Karma, I try to insure everything goes out as it should; wait staff wear smiles and have friendly words flowing from their lips and deliver, refill, and clean up in a timely manner. I want to know if anything is wrong-you know I will fix it! I do however, appreciate how our Karma friends do react when something is not perfect. None of us are perfect-even though, it is just food, you paid for it and it should be correct. I can honestly say we have the best customers anywhere and they deserve the best fresh food and service. Little Karma info: while I have learned to be a better customer at restaurants (and you all know, when Karma is closed, I am checking out the competition! There are some really good competitors out there, especially in Chapel Hill and Durham. I have a few top picks!!), we have a secret weapon for good food and good service-100 percent satisfaction. When we make a mistake (and we are imperfect-our friend, Kevin calls Karma "Imperfect Perfection"-Kevin loves Karma and we love him. The fresh flowers you see at the register are flowers Kevin brings us from his garden.), we make sure you leave happy. Everyone should leave Karma with a song in their heart, a full stomach and a smile on their lips. That is my job and I take it seriously!!!! See you soon and thanks for being such wonderful customers!! You know you are--yes, I am talking to you!!! Hugs, Lorna